As we discussed in our previous blog, (add link) OTT video businesses need to provide customers with intuitive and comprehensive tools to manage their accounts over the entire subscription lifecycle. They must give subscribers the control they want or risk customer dissatisfaction, which in turn leads to churn and revenue loss. Besides providing localized and...
In this rapidly changing media landscape, the shift to OTT video subscriptions is driving companies to strategize tailored experiences. Gone are the days of simply sending invoices for transactions. Businesses now need to develop deeper digital customer relationships. It’s no more just about a part of the OTT service but a 360-degree operation solution to...
Subscription-based business models have been extremely popular in recent years, revolutionizing the way businesses provide their goods and services. Subscriptions have evolved into a crucial source of revenue for companies in a variety of industries, from streaming platforms to software-as-a-service (SaaS) solutions. Businesses are increasingly relying on the capabilities of artificial intelligence (AI) and advanced...
In the era of digital streaming, Over-the-Top (OTT) services have turned out to be an integral part of our lives. From Netflix to Amazon Prime, Hulu to Disney+, we are surrounded by an array of OTT platforms offering endless hours of entertainment. The popularity of these services has led to a rise in competition, and...
Cloud TV is a revolutionary concept in the video sector that has the potential to revolutionize the way we consume television content. As the name suggests, cloud TV utilizes cloud technology to deliver TV content to consumers over the internet, making it possible to consume your favorite TV content on any device, at any time,...
The world just celebrated Earth Day and social media showed us how every organization and individual is prioritizing sustainability. Recycling, shopping vintage, composting, using public transportation, and so many more aspects are being focused on to minimize our global carbon footprint. But did you know that your streaming practices also add up to the global...
With the consistent spike in streaming services such as Netflix, Amazon Prime Video, and Disney+, subscription-based billing has become increasingly popular in recent years. These services offer users access to a vast library of movies, TV shows, and other content for a monthly fee. However, subscription-based services have also faced a challenge: password sharing. In...
For any business, acquiring new customers is essential for growth and success. But what happens after you’ve won them over? Many companies overlook the importance of customer retention, focusing instead on constantly acquiring new customers to replace those who inevitably churn. However, the cost of acquiring new customers far outweighs the cost of retaining existing...
As an OTT service provider, maximizing service reach, irrespective of device type, becomes the primary concern. But with the rising number of OTT service providers, holding on to existing customers or gaining new subscribers has become challenging. Easing the OTT service selection process for consumers with an impeccable onboarding process, honest and transparent communication, and...
Today, it’s no secret that artificial intelligence is gradually taking over the world of technology, and it’s not slowing down anytime soon. In recent years, AI has made its presence felt in the video content industry, changing the game in ways we never imagined possible. One of the recent major players in this space is...
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| Customer Registration |  |
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| Parent-Child Relation | |
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| Standing Instructions | |
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| Voucher Redemption | |
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| Adhoc Pricing | |
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| Disconnection | |
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| Renewal | |
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| Increase Credit Limit | |
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| Subscription Summary | |
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| Add Usage/ Extend Validity | |
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| Reseller Pricing | |
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| Gift Subscriptions | |
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| Employee Hierarchy | |
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| Billing Management | |||
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| Offline Invoicing | |
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| Usage-Based (Metered) Billing | |
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| List of Bills | |
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| GSTR-1 (Advance Payment/ Unbilled Revenue) | |
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| Currency Conversion | Manual | Manual | Auto |
| Revised Invoice | |
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| Failed E-invoice | |
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| Invoice Roundoff | |
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| Consolidated Invoicing | |
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| Excess & Partial Payments and Unbilled Charges | |
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| Amortization | |
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| Receivables Management | |||
| New/ View Payments | |
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| Pending/ Dishonoured Payments | |
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| Cheque Bounce | |
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| Allocate Credits | |
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| TDS Certificate | |
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| Contract Collections | |
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| Collections Log | |
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| Pay In Slip | |
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| Unidentified Pay In Slip | |
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| Unrecognized Payments | |
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| Batch Payments | |
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| Collection Template | |
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| Wallet Passbook | |
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| Advanced Dunning | |
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| Simplified Dunning | |
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| Reconciliation | |
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| Basic Service | |
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| Service Group | |
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| Usage Limit | |
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| Business Process | |
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| Navigation FLow | |
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| Workflow Rules | |
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| Trial Period | |
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| Pay As You Go Service | |
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| Feature Category | |
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| Product Category | |
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| Usage Plan | |
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| Freemium | |
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| Payments and Checkout | |||
| Payment Pages – iFrame Embedded, Hosted | |
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| Full API Checkout, SURE Checkout | |
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| Tokenization | |
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| Offline Checkout | |
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| Multiple Payment Methods per Customer | |
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| One-Click Payment Method Update via Secure URL | |
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| Custom Domain (White Labelling) | |
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| Payment Gateway Routing | |
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| Transactional Error Monitoring Across Gateways | |
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| Chargeback Automation | |
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| Analytics & Reporting Tool | |||
| SURE Rev Recognition | |
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| A/R Aging | |
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| Account Summary Report | |
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| Deferred Revenue Report | |
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| Abandoned Cart Tracking (API) | |
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| Abandoned Cart Reports – Abandoned & Recovered Carts | |
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| Tax Reports | |
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| Dashboard and Report Builder | |
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| Flexible MRR Calculations | |
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| New/Active/Inactive Subscriptions | |
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| ARPU | |
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| Renewed and Upcoming Renewals | |
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| Customer Care Reports | |
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| Churn Reports | |
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| Notification Management System | |||
| Customized Templates | |
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| SMS | |
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| Sales, Marketing & Service Integrations | |||
| CRM: SURE, SalesForce | |
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| Marketing: SURE Campaign management | |
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| Customer Care: SURE Helpdesk | |
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| Payment Gateway Integrations | |||
| 100+ Payment Gateways Integrated Globally | |
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| Tax Integrations | |||
| Sage Intacct | |
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| Netsuite | |
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| Quickbooks | |
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| Tally | |
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| Xero | |
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| Other Modules | |||
| Partner Management | |
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| Batch Jobs | |
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| Segmentation | |
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| Inventory and Logistics | |
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