Magnaquest to Empower Ozonetel’s Cloud Communication Solution, Transforming its Call Centre Operations with Sure
Hyderabad, India, [September 17, 2024] — Magnaquest Technologies Ltd., a leader in subscription billing, management, and CRM solutions, is proud to announce the successful implementation of its flagship product, Sure, with Ozonetel Communication Pvt. Ltd., a pioneer in the Customer Experience (CX) domain. This collaboration marks a significant milestone in optimizing call centre operations through an innovative, scalable, and efficient subscription management solution.
Ozonetel faced challenges with its semi-manual system, leading to delays and errors that hindered scalability. To address these issues, Magnaquest implemented a robust solution featuring a streamlined Order to Cash process flow with minimal manual intervention. Orders coming through both quotation and direct routes are covered, and the solution provides comprehensive customer lifecycle management along with detailed operational and MIS reporting.
The deployment of Magnaquest’s solution is set to bring numerous benefits to Ozonetel, including enhanced smooth functioning of business processes, scalability to handle an increased subscriber base, and comprehensive reporting to enable informed decision-making by both operations and management teams. With Magnaquest’s Sure platform, Ozonetel is poised to elevate its service delivery, streamline operations, and achieve new heights in customer satisfaction and business growth.
“The Overall Experience of using the Magnaquest’s application is great and it helped in reducing our working capital cycle a lot by reducing the time, from order to cash,” said Rajashekar, Director- Finance and Board member at Ozonetel Communications. “And the billing errors got reduced, it helped in improving our Billing and Revenue Management System and their support is good.”
About Ozonetel Communication Pvt. Ltd.
Ozonetel, an industry leader in secure, cloud-based communication solutions, offers an AI-engineered Unified CX platform that enables enterprises to seamlessly interact with customers across various digital channels. This platform ensures consistent, superior, and cohesive customer experiences at every touchpoint. Renowned for its fastest deployment times and easy CRM, helpdesk, and auto-dialler integrations, Ozonetel simplifies, manages, and analyzes customer interactions, accelerating business growth for top brands across various industries.
About Magnaquest Technologies Ltd.
Contact Information:
Jain Sadguru Capital Park,
Plot No. 1-98/4/1 to 13, 28, & 29
8th Floor, Office No. 806, Image Garden Road, Madhapur,
Hyderabad – 500081, Telangana.
marketing@magnaquest.com
sales@magnaquest.com
